The Malcolm Baldrige Award is the highest most recognized quality award in the United States of America. In 1987 the U.S. Congress established the Malcolm Baldrige award program to recognize U.S. organizations for their achievements in the quality and performance excellence as a competitive edge. Its recipients, that are well known, are held on a plateau over other companies competing for the same market share. Not only does it recognize excelled companies for their excellent commitments, it also is used as a selling point. This can be evident if you look at the recipient’s profits from one year to the next. Later on, you will see how Motorola, the very first recipient was changed by the awarding of the Baldrige to them and what the award did for the company.

The U.S. Congress saw a need for American companies to focus on quality and what is stood for. In the early and mid-1980’s, many industry and government leaders saw that a renewed emphasis on quality was no longer an option for American companies which were falling behind in the global economy. However, many American companies didn’t feel that quality was important or that it wouldn’t take them anywhere, well they were wrong. The Baldrige Award stood as a standard of excellence that would help U.S. organizations achieve world-class quality programs and products. Now in 1999, not only can U.S. companies partake in the Award process, so can education and health care providers as well.

The criteria for the Baldrige Award, which has changed over the years, has played a major role in achieving the goals established Congress. The standards set is recognized not only nation wide but universally as the standards for performance excellence. Two major criteria which the Malcolm Baldrige Award what’s companies to focus on are, delivering ever improving value to customers and improving overall performance in the organization.

Who are the companies who have won the Malcolm Baldrige Award? Well, in the past 12 years a total of 37 companies have won the award, and the list keeps growing. Ranging from Motorola Inc., to Boeing, from 3M Dental products, to Xerox Corp., from Cadillac Motor Car, to Ames Rubber Corp, and from Ritz-Carlton Hotel to AT&T. These are just some of the elite corporations in the United States, which have won this prestigious award. Who will be next now one knows, maybe the company you work for.

Born in 1922 in Omaha, Nebraska, Malcolm Baldrige was an American dreamer from the get go. Graduating from Yale University with a bachelor’s degree, in 1944, he headed down his path of life. Before moving into the working world, Baldrige served in the Pacific as a Captain during WWII. Beginning his career in 1947 as a foundry hand in an iron company, he rose to become the companies President in 1960. On December 11, 1980, President Ronald Reagan nominated Malcolm to be Secretary of Commerce. He was a leader among many businessmen and a friend to many of the world’s most powerful leaders. He opens the gates to the east and even into the Soviet Union. Not only was he a skillful man with oversea affairs, he also had the upper hand in the Commerce Department, buy reducing the budget by 30% and man power by 25%. “The economic liberty and strong competition that are indispensable to economic progress were principles that “Mac” Baldrige stressed….” President Ronald Reagan. In 1987 Baldrige died in a rodeo accident in the state of California.

The Malcolm Baldrige Award Foundation is a public and private partnership, which creates the backbone for the award itself. Signed into Law on August 20, 1987 by President Ronald Reagan, Public Law 100-107 states that it is in the countries best interest to produce quality products in order to compete in the global economy. Based off of seven basic categories, which are: Leadership, Strategic planning, Customer and market focus, Information and analysis, Human resource focus, Process management, and Business results, today’s corporation strive to be the best in there market and create a competitive edge above the rest. This joint public and private program generates approximately $100 million dollars privately and 4.9 million from the federal government.

Who will win the next Malcolm Baldrige National Quality Improvement Award, no one knows. But all across America companies will be striving to provide the best service to their customers, employees, and suppliers because they know in order to survive, “Quality must be job one.” So even though the process is difficult, companies of today and companies of tomorrow will strive to be the best at what they do no matter what the cost.

YearAward RecipientSector
2010MEDRAD, Warrendale, PAmanufacturing
Nestlé Purina PetCare Co., St. Louis, MOmanufacturing
Freese and Nichols Inc., Fort Worth, TXsmall business
K&N Management, Austin, TXsmall business
Studer Group, Gulf Breeze, FLsmall business
Advocate Good Samaritan Hospital, Downers Grove, ILhealth care
Montgomery County Public Schools, Rockville, MDeducation
2009Honeywell Federal Manufacturing & Technologies, Kansas City, MOmanufacturing
MidwayUSA, Columbia, MOsmall business
AtlantiCare, Egg Harbor Township, NJhealth care
Heartland Health, St. Joseph, MOhealth care
VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center, Albuquerque, NMnonprofit
2008Cargill Corn Milling North America, Wayzata, MNmanufacturing
Poudre Valley Health System, Fort Collins, COhealth care
Iredell-Statesville Schools, Statesville, NCeducation
2007PRO-TEC Coating Co., Leipsic, OHsmall business
Mercy Health System, Janesville, WIhealth care
Sharp Healthcare, San Diego, CAhealth care
City of Coral Springs, Coral Springs, FLnonprofit
U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, NJnonprofit
2006MESA Products, Inc., Tulsa, OKsmall business
Premier Inc., San Diego, CAservice
North Mississippi Medical Center, Tupelo, MShealth care
2005Sunny Fresh Foods, Inc., Monticello, MNmanufacturing
DynMcDermott Petroleum Operations, New Orleans, LAservice
Park Place Lexus, Plano, TXsmall business
Richland College, Dallas, TXeducation
Jenks Public Schools, Jenks, OKeducation
Bronson Methodist Hospital, Kalamazoo, MIhealth care
2004The Bama Companies, Tulsa, OKmanufacturing
Texas Nameplate Company, Inc., Dallas, TXsmall business
Kenneth W. Monfort College of Business, Greeley, COeducation
Robert Wood Johnson University Hospital Hamilton, Hamilton, NJhealth care
2003Medrad, Inc., Indianola, PAmanufacturing
Boeing Aerospace Support, St. Louis, MOservice
Caterpillar Financial Services Corp., Nashville, TNservice
Stoner Inc., Quarryville, PAsmall business
Community Consolidated School District 15, Palatine, ILeducation
Baptist Hospital, Inc., Pensacola, FLhealth care
Saint Luke’s Hospital of Kansas City, Kansas City, MOhealth care
2002Motorola Inc. Commercial, Government and Industrial Solutions Sector, Schaumburg, ILmanufacturing
Branch-Smith Printing Division, Fort Worth, TXsmall business
SSM Health Care, St. Louis, MOhealth care
2001Clarke American Checks, Incorporated, San Antonio, TXmanufacturing
Pal’s Sudden Service, Kingsport, TNsmall business
Chugach School District, Anchorage, AKeducation
Pearl River School District, Pearl River, NYeducation
University of Wisconsin–Stout, Menomonie, WIeducation
2000Dana Corp.-Spicer Driveshaft Division, Toledo, OHmanufacturing
KARLEE Company, Inc., Garland, TXmanufacturing
Operations Management International, Inc., Greenwood Village, COservice
Los Alamos National Bank, Los Alamos, NMsmall business
1999STMicroelectronics, Inc.-Region Americas, Carrollton, TXmanufacturing
BI Performance Services, Minneapolis, MNservice
The Ritz-Carlton Hotel Company, L.L.C., Atlanta, GAservice
Sunny Fresh Foods, Monticello, MNsmall business
1998Boeing Airlift and Tanker Programs, Long Beach, CAmanufacturing
Solar Turbines Inc., San Diego, CAmanufacturing
Texas Nameplate Company, Inc., Dallas, TXsmall business
19973M Dental Products Division, St. Paul, MNmanufacturing
Solectron Corp., Milpitas, CAmanufacturing
Merrill Lynch Credit Corp., Jacksonville, FLservice
Xerox Business Services, Rochester, NYservice
1996ADAC Laboratories, Milpitas, CAmanufacturing
Dana Commercial Credit Corp., Toledo, OHservice
Custom Research Inc., Minneapolis, MNsmall business
Trident Precision Manufacturing Inc., Webster, NYsmall business
1995Armstrong World Industries’ Building Products Operation, Lancaster, PAmanufacturing
Corning Telecommunications Products Division, Corning, NYmanufacturing
1994AT&T Consumer Communications Services, Basking Ridge, NJservice
GTE Directories Corp., Dallas/Ft. Worth, TXservice
Wainwright Industries Inc., St. Peters, MOsmall business
1993Eastman Chemical Co., Kingsport, TNmanufacturing
Ames Rubber Corp., Hamburg, NJsmall business
1992AT&T Network Systems Group/Transmission Systems Business Unit, Morristown, NJmanufacturing
Texas Instruments Inc. Defense Systems & Electronics Group, Dallas, TXmanufacturing
AT&T Universal Card Services, Jacksonville, FLservice
The Ritz-Carlton Hotel Co., Atlanta, GAservice
Granite Rock Co., Watsonville, CAsmall business
1991Solectron Corp., Milpitas, CAmanufacturing
Zytec Corp., Eden Prairie, MNmanufacturing
Marlow Industries, Dallas, TXsmall business
1990Cadillac Motor Car Division, Detroit, MImanufacturing
IBM Rochester, Rochester, MNmanufacturing
Federal Express Corp., Memphis, TNservice
Wallace Co. Inc., Houston, TXsmall business
1989Milliken & Co., Spartanburg, SCmanufacturing
Xerox Corp. Business Products and Systems, Rochester, NYmanufacturing
1988Motorola Inc., Schaumburg, ILmanufacturing
Commercial Nuclear Fuel Division of Westinghouse Electric Corp., Pittsburgh, PAmanufacturing
Globe Metallurgical Inc., Beverly, OHsmall business

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Cite this article as: William Anderson (Schoolworkhelper Editorial Team), "Malcolm Baldrige: Secretary of Commerce & Quality Award," in SchoolWorkHelper, 2019,
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